FAQ 2018-03-19T13:08:17+00:00

FAQs

Q : How is TOPRISE

Toprise is China manufacturer of pool maintenance equipment for 9 years.

Q :What trade terms can be accepted?

FOB,CFR,CIF,CIP,FCA,DDP,DDU

Q: How to ship order?

By express, by air,by sea for choice

Q:If I have mix safety suppliers,can you help together load the container?

Yes,we can help you load different supplier cargo together to be a full container for you.You can use our forwarder or use your own appoint forwarder to book a shipping first.We will arrange you and contact with all your suppliers to delivery the cargo to the same warehouse for loading the container together.

Q :If I have mix safety suppliers,how to issue the bill of lading?

You can issue one bill of lading for all the suppliers together or make several bill of lading for different suppliers for the same container.

Q:I want to put our company logo on products is that possible?

Yes,it is available,but some logo need reach MOQ,different items have different logo MOQ.

Q: Can you help us design the packing?

Yes,we can help you design the packing.We will make a design for you    once you have placed order freely.Before production,we will send you our design for confirmation,after confirmed,we will go ahead order production.

Q: Can you offer us free samples?

Sorry,samples fee will be paid by you but we will directly deduct you sample fee from the order amount once we have received your order in the future.

Q: What is your payment terms?

30%T/T prepaid as deposit and the balance to be paid before delivery.

Q: How can I sure if the order quality is good before my payment?

Business is based on trust.No trust no business. Toprise is increasing our reputation from every customer’s best purchasing experience.We will do inspection for you before delivery and send you inspection photos and inspection report for reference.

Q:When will be your service to be ended?

Our service will not be ended.Even you receive the cargo,we still will offer you after-sales service.If any doubts you meet here,just contact us freely.

Q:When is your company working time?

Our office work time is Monday-Friday  8:30am to 17:30pm. But we will be on line 24 hours.If any urgent inquiry,call us directly by phone.